What is the licensing model to use the Vault Mobile App?
Use of the Vault Mobile App is free of charge. All you need are your Vault credentials to log in.
How do I download the Vault Mobile App?
To download the mobile app, open the App Store (iOS) or Google Play Store (Android) and search for the “Veeva Vault” application. You can also use these direct links to the store listing:
Can I use the Vault Mobile App offline (without internet connection)?
No. The Vault Mobile App requires an internet connection to function. No features are available if the device is offline.
What if I lose my mobile device?
Notify your Vault administrator to ensure that push notifications are disabled for the lost device.
How often do I need to update the Vault Mobile App?
The Vault Mobile App release schedule follows Vault’s release schedule. The mobile app is always compatible with the most recent General Release Vault version. By default, your device should update your mobile app to the most recent version available in the app stores. If you have changed those default settings to require a manual update of your mobile applications, you may want to learn more about supported app versions.
Is the Vault Mobile App secure?
The Vault Mobile App uses the same security model as the Vault Platform and thus all interactions between the app and the Vault Platform are secured by the users’ security permissions. Additionally, all network traffic between the app and the Vault Platform is securely encrypted. You can find more information regarding security and compliance in ComplianceDocs.
Can I use the Vault Mobile App on my tablet?
The Vault Mobile App is optimized for smartphone use. You can also download it on your iPad or Android tablet, but you may experience issues or incompatibilities when running the app on a tablet.
Is the Vault Mobile app validated?
The app undergoes the same validation process as the rest of the Vault platform. The validation documentation for Vault Mobile is included in the same validation packages published in ComplianceDocs. For more guidance and considerations regarding Vault Mobile and validation, please see this short white paper.
Is there a pre-release version of the app available for testing?
As of the 23R2 release, a pre-release mobile app version is available. Instructions for how to access it can be found here.
Is Vault Mobile available in China?
Vault Mobile Android is not available in China because the Google Play Store is not supported in China. However, Vault Mobile iOS is available in the Apple App Store in China, and has been approved with the following Internet Content Provider (ICP) registration number: 沪ICP备10220842号-30A